Two people standing at the Edmonton West Primary Care Network front reception area talking.

Resumption of Services

July 2, 2020

EWPCN services will resume starting July 2, 2020

Protecting the health, safety and wellness of patients, physicians and staff has always been and continues to be our top priority. We have maintained access to primary care services during the pandemic through virtual appointments for patients with our interdisciplinary team and face to face appointments for essential services such as Lower Leg Assessment and Low Risk Maternity Clinic. We appreciate your patience and understanding as we have faced this pandemic together.

The management team at EWPCN has been working on a COVID-19 relaunch of services plan with the goal of slowly and safely bringing services back to the central office. The resumption of EWPCN services and bringing staff who are currently working from home back to the central office begins July 2, 2020.

The management team has strategically staged the central office relaunch several weeks behind the province’s relaunch to be able to respond and pivot, based on the results of the province’s relaunch strategy.

Phase 1

Phase 1 of this plan includes making Behavioural Health Consultant (BHC) services available in the central office for face to face appointments starting July 6, 2020. Appointments will initially be offered to patients who have not wanted to access their appointments by phone/video and have been waiting for a face to face meeting.

This will also allow clinicians to get familiar with being back in the office. BHCs will remain in the office for the full day completing their phone and video appointments. New referrals will have the option of telephone, video or face to face appointments.

Phase 1 will determine the implementation of Phase 2.

Office safety measures

  • Patients will continue to be screened for influenza-like illness (ILI) symptoms; if you are not feeling well, your appointment will be rebooked
  • High-touch surfaces and clinical areas will be cleaned according to Alberta Health Services and PCN protocols
  • Masking for clinicians, patients and staff
  • Mandatory daily fitness for work screening for staff coming to the central office


Protocols related to personal protective equipment (PPE), physical distancing and cleaning and disinfection will be implemented in the central office. As more staff and patients return to the office, continuous masking in all common areas will help to reduce the risk of exposure to COVID-19.


Misericordia outbreak impact on PCN Maternity Clinic (Updated August 14, 2020)

The Misericordia was temporarily closed to incoming patients on July 8 as part of Alberta Health Services’ COVID-19 response to the site’s full facility outbreak. The Misericordia Community Hospital began a phased reopening on August 14 with the Emergency Department and Labour and Delivery services open to walk-in patients.


As per Alberta Health Services recommendations, patient protocols at PCNs are outlined in this memorandum.

Contact your family physician if you would like to be referred to EWPCN programs and services. If you have any questions about the relaunch plan, email

We look forward to seeing patients in our central office and partnering with you to provide the best primary care to our community.

For the latest COVID-19 updates, visit